Expert’s KA
If we consider organizations' experts as the most crucial source of organizational knowledge creation, we must find a way to identify and obtain this irreplaceable capital. Organizational experts are distinguished by characteristics such as work experience, professional and managerial authority, and accompaniment in the historical moments of the organization. These people are a valuable reference of your organization's lessons learned, which are easily forgotten upon retirement or any separation from the organization, and the organization deprives itself of a population of them each year.
Documenting experts' experiences is a structured attempt to identify experts and their best lessons learned and then implement techniques for extracting these knowledge packages and compiling and republishing them. The achievement of documenting experts' experiences is a valuable package of hidden organizational knowledge, each of which can prevent the repetition of a significant mistake in the future or pave the way for new developments.
Documenting experts' experiences is a structured attempt to identify experts and their best lessons learned and then implement techniques for extracting these knowledge packages and compiling and republishing them. The achievement of documenting experts' experiences is a valuable package of hidden organizational knowledge, each of which can prevent the repetition of a significant mistake in the future or pave the way for new developments.
Leading industries in Expert’s Knowledge Acquisition
Various industries in Iran have always suffered from the abandonment of these valuable assets, and documenting experts' experiences is an effective solution to compensate for this damage. Companies with professionals on the verge of retirement, high turnover in management positions, or a two-pronged structure (sizeable young population and min managers and experts) are the primary audience for this knowledge management solution.
Methodology
MTA, in 2005, started the first project to document the experiences of experts in Iran with an innovative methodology that was a combination of techniques in this field in the world. The project, which began in the petrochemical industry, was the starting point for a process that has involved nearly 500 managers and experts in various Iranian industries.
Method of MTA in Expert’s Knowledge Acquisition
• Identify experts and prioritize them• Determining the critical area of expertise
• Assignment of techniques for documenting the experiences of experts
• Experts personality
• Leading sessions of extracting knowledge headlines
• Knowledge Documentation Sessions
• Development of knowledge and feedback packages
• Formatting and publishing written and electronic (multimedia)
In 2012, with the help of the District 10 Municipal IT Department of Tehran, the municipal knowledge management software of District 10 was launched. With the cooperation of MTA, the steps of recognition, identification of municipal knowledge fields, and defining knowledge processes were accomplished, and finally, knowledge management software was set up. Tehran’s District 10 Municipality is the first municipality in the country with this system and actively extracts and shares its employees' knowledge. Development of employees' public participation in organizational processes, development of learning at the employee level, avoidance of duplication, and reduction of costs are part of the results of launching this system
MIDHCO Holding began developing knowledge management in the early 1990s in collaboration with MTA. The implementation of knowledge management at MIDHCO began with a pilot project a...
Lack of human resources participation in knowledge management activities is recognized as one of the organizational challenges. Therefore, many organizations in the country face th...