KM Total Solution
The need to adopt a multifaceted approach (staff, process, leadership, and technology) to implementing knowledge management in an organization has made a Knowledge Management Total Solution a brilliant plan in this field. The total solution of knowledge management is designed and implemented to create organizational knowledge memory and procedures to acquire employees' knowledge during work processes by MTAShare. Nevertheless, it is not only a software implementation and other needs of complementary aspects l perform in this plan.
The project includes a set of cultural solutions that make staff interested in sharing their knowledge while also teaching them how to present and record various knowledge in MTAShare. In this plan, appropriate processes are implemented to institutionalize knowledge management activities, and activities in developing appropriate procedures and structures are performed in the organization. Also, MTA Share 4.2 is implemented as a platform for forming knowledge memory and the organization's knowledge map. Selecting and implementing a solution in terms of culture, structure, and technology increases the hopes for a balanced and successful implementation of knowledge management in the organization. In this regard, MTA has designed a Knowledge Management Total Solution as a complete solution for Iranian companies since 2005 and implemented it in more than 100 Iranian organizations.
The project includes a set of cultural solutions that make staff interested in sharing their knowledge while also teaching them how to present and record various knowledge in MTAShare. In this plan, appropriate processes are implemented to institutionalize knowledge management activities, and activities in developing appropriate procedures and structures are performed in the organization. Also, MTA Share 4.2 is implemented as a platform for forming knowledge memory and the organization's knowledge map. Selecting and implementing a solution in terms of culture, structure, and technology increases the hopes for a balanced and successful implementation of knowledge management in the organization. In this regard, MTA has designed a Knowledge Management Total Solution as a complete solution for Iranian companies since 2005 and implemented it in more than 100 Iranian organizations.
Objectives of implementing the KM Total Solution
• Balanced implementation of multifaceted knowledge management solutions• Applying technological tools of knowledge management supporting the culture and organizational structure
• Organizing the knowledge created during work processes and projects
• Identify knowledge fields and measure the knowledge generated in each field via MTAShare
• Improving and mechanizing the system of a financial and spiritual reward of KM via MTAShare
• Preventing knowledge and experience lost after retirement
• And ...
MTA method for the KM Total Solution
The primary basis of the methodology we use in the Knowledge Management Total Solution is a combination of basic models such as the Nonaka and Takeuchi models and world-class deployment models such as the Asian Productivity Organization (APO) knowledge management framework and the APQC framework.In this methodology, considering the processes of converting explicit to implicit knowledge and vice versa on individual, collective and organizational scales, initiatives based on the three-pillar model of knowledge management (culture, structure, and technology) are created. In other words, different solutions have been created in three main areas of culture, structure, and technology (or people, process, leadership, and technology) and to support team and organization’s strategies.
Successful cases of implementing a KM Total Solution
Complete and step-by-step implementation of the Knowledge Management Total Solution and then a practical commitment to implement the knowledge management excellence roadmap will lead to tangible internal results such as saving time and money, improving internal processes, and preventing duplication, along with brilliant results. Many of these successful companies have become the basis for research by other Iranian organizations and companies. Such as Tehran oil Refinery, Bandar Imam Petrochemical Company, MIDHCO, and etc.
General steps for establishing a KM Total Solution
• Assess the current status (maturity) of knowledge management• Process design and selection of appropriate knowledge management tools (based on knowledge management maturity level)
• Deployment of knowledge management tools and processes in the selected pilot
• Develop a roadmap for knowledge management excellence throughout the organization
These steps generally show the path of establishing knowledge management in the organization, and consequently, the results of these steps in organizations with different levels of maturity will form unique executive activities.
Implementation steps of deployment methodology
• phase zero; Introduction and selection of the pilot• phase one; Assessing the maturity of knowledge management (assessing the current situation) and identifying the knowledge tree and embed it in MTAShare
• Phase two; Design and deployment of process and structure solutions
• Phase three; Implementation of educational and cultural solutions
• Phase four; Adaptation and implementation of knowledge management tools (CoPs, storytelling, project knowledge management, etc.)
• Phase Five; Deployment of MTAShare 4.2
In 2012, with the help of the District 10 Municipal IT Department of Tehran, the municipal knowledge management software of District 10 was launched. With the cooperation of MTA, the steps of recognition, identification of municipal knowledge fields, and defining knowledge processes were accomplished, and finally, knowledge management software was set up. Tehran’s District 10 Municipality is the first municipality in the country with this system and actively extracts and shares its employees' knowledge. Development of employees' public participation in organizational processes, development of learning at the employee level, avoidance of duplication, and reduction of costs are part of the results of launching this system
MIDHCO Holding began developing knowledge management in the early 1990s in collaboration with MTA. The implementation of knowledge management at MIDHCO began with a pilot project a...
Lack of human resources participation in knowledge management activities is recognized as one of the organizational challenges. Therefore, many organizations in the country face th...