If we consider organizations' experts as the most crucial source of organizational knowledge creation, we must find a way to identify and obtain this irreplaceable capital. Organizational experts are distinguished by characteristics such as work experience, professional and managerial authority, and accompaniment in the historical moments of the organization. These people are a valuable reference of your organization's lessons learned, which are easily forgotten upon retirement or any separation from the organization, and the organization deprives itself of a population of them each year.
Documenting experts' experiences is a structured attempt to identify experts and their best lessons learned and then implement techniques for extracting these knowledge packages and compiling and republishing them. The achievement of documenting experts' experiences is a valuable package of hidden organizational knowledge, each of which can prevent the repetition of a significant mistake in the future or pave the way for new developments.