National Postal Company of the Islamic Republic of Iran

Post in Iran has a history of several thousand years, and Iranians have been one of the pioneers of communication in the world since the Achaemenid period with the creation of the "Chaparkhaneh" network. In the Qajar period, with the reforms of Amir Kabir, the modern postal structure was formed and Iran became a member of the Universal Postal Union. After the victory of the Islamic Revolution, the Iranian Post entered a new stage of development; the traditional structure was abandoned and various services such as the pioneer post, special post, smart delivery services for parcels and electronic services were launched. The post also played an important role in implementing national projects such as the distribution of fuel cards, national cards and goods lists.
Today, the Islamic Republic of Iran Post Company operates as one of the largest communication institutions in the country with thousands of human resources, an extensive network of contact points and millions of daily parcels, and by utilizing modern technologies, it has continued to maintain its position as the main pillar of communication.

Services provided in line with the development and establishment of organizational knowledge management
In 1403, the project to establish knowledge management in the government sector of the country and in the National Post Company of the Islamic Republic of Iran began.
In the first phase, by holding an official kick-off meeting with the presence of senior managers and forming a project executive team, key areas and a knowledge management pilot were selected. Then, using internationally recognized models, the maturity of the National Post Company's knowledge management was accurately assessed and a comprehensive document recognizing the current situation was developed, along with a 3-year roadmap for excellence in knowledge management. At the same time, during intensive workshops with key managers and experts, a comprehensive tree of knowledge fields was extracted and finalized as the initial basis for the organization's knowledge map.
One of the key achievements of the project was the design and approval of a sustainable knowledge management governance structure: forming a central knowledge management team, selecting and empowering knowledge facilitators (knowledge engineers) in all units, developing a comprehensive structure regulation, and designing and announcing a knowledge-based reward regulation, which for the first time in the National Post Company directly linked participation in the creation and sharing of knowledge to the employee reward and promotion system.
In the culture and training section, more than 1,000 person-hours of specialized and general knowledge management training were held.
Also, in the implementation phase, the process of documenting the experts' experiences was fully implemented on several senior experts of the company, and the knowledge packages were uploaded to the system to serve as a practical model for the internal team and other personnel to continue working.
Finally, the comprehensive knowledge management system MTAShare 4.2 (the first Iranian software registered with the Supreme Council of Informatics) with all the modules of the knowledge cycle and organizational social network in the National Post Company was installed, launched, and its one-year support began.
Today, the National Post Company has:
• A transparent and scheduled knowledge management roadmap;
• A dynamic and comprehensive knowledge tree;
• An active and responsive leadership structure;
• A knowledge-based motivation system;
• More than 150 trained ambassadors and facilitators;
• An integrated and native knowledge management system.